FREQUENTLY ASKED QUESTIONS
GENERAL QUERIES
1. WHAT IS GLICA ALL ABOUT?
glica is dedicated to empowering strength, health, and wealth through high-quality wellness products, fast shipping, and exceptional customer service.
2. HOW CAN I CONTACT GLICA?
You can reach us at contact@glica.store. If you have an order issue, please include your order number for faster assistance.
3. HOW LONG DOES IT TAKE TO GET A RESPONSE?
general inquiries: within 24 hours
order issues: within 48 hours (never more than 48 hours!)
4. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No! You can shop without creating an account, and you’ll still be able to track your order easily.
5. DOES GLICA HAVE A PHYSICAL STORE?
PROMOTIONS & DISCOUNTS
1. DO YOU OFFER ANY DISCOUNTS?
yes! we regularly offer discounts and special deals—check our homepage for the latest offers.
2. HOW DO I APPLY A DISCOUNT CODE?
enter your discount code at checkout before making the payment.
3. CAN I USE MORE THAN ONE DISCOUNT CODE PER ORDER?
no, only one discount code can be applied per purchase.
4. DO DISCOUNTS APPLY TO ALL PRODUCTS?
most discounts apply storewide, but some exclusions may apply—check the details on the promo page.
5. HOW LONG DO PROMOTIONS LAST?
promotions are for a limited time only! grab the deal before it’s gone.
PAYMENTS & CHECKOUT
1. WHAT PAYMENT METHODS DO YOU ACCEPT?
we accept all major credit cards, paypal, and other secure payment methods at checkout.
2. IS MY PAYMENT INFORMATION SECURE?
absolutely! glica uses industry-leading encryption to ensure your transactions are 100% secure
3. WHY WAS MY PAYMENT DECLINED?
possible reasons include incorrect card details, insufficient funds, or bank restrictions. try another method or contact your bank.
4. CAN I USE MULTIPLE PAYMENT METHODS FOR ONE ORDER?
currently, we accept one payment method per order.
5. DO YOU CHARGE SALES TAX?
no! glica does not charge any sales tax on your orders. the price you see is the price you pay.
SHIPPING & DELIVERY
1. DO YOU OFFER FREE SHIPPING?
Yes! We offer FREE shipping to the USA on all orders. shipping policy
2. HOW FAST IS DELIVERY?
standard delivery: 2–4 days (maximum 4 days!)
express delivery: within 2 days
3. WHERE DO YOU SHIP?
currently, we only ship within the usa.
4. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
if your order hasn’t been processed yet, we can update the address. contact us asap at contact@glica.store.
5. WHAT HAPPENS IF I DON’T RECEIVE MY ORDER?
if your order doesn’t arrive within the promised timeframe, contact us with your order number, and we’ll make it right.
PRODUCT INFORMATION
1. ARE YOUR PRODUCTS HIGH QUALITY?
yes! we carefully select and test all our products to ensure they meet our high-quality standards.
2. HOW DO I KNOW IF A PRODUCT IS RIGHT FOR ME?
each product page includes detailed descriptions, images, and customer reviews to help you decide
3. ARE YOUR PRODUCTS SAFE TO USE?
yes! our products are safe, effective, and compliant with industry standards.
1. HOW CAN I TRACK MY ORDER?
easily track your order on our order tracking page. just enter your order details, and you'll get real-time updates! ORDER TRACKING PAGE
2. MY ORDER HASN'T ARRIVED. WHAT SHOULD I DO?
if your order hasn’t arrived within the promised timeframe, contact us at contact@glica.store with your order number.
3. CAN I TRACK MY ORDER WITHOUT AN ACCOUNT?
yes! you don’t need an account to track your order—just enter your details on the order tracking page.
4. WHAT IF MY TRACKING INFO ISN’T UPDATING?
sometimes tracking takes 24–48 hours to update. if it’s still not showing movement after that, contact us.
5. DO YOU PROVIDE TRACKING FOR ALL ORDERS?
yes, every order comes with a tracking number so you can monitor your shipment every step of the way.
1. WHAT IS YOUR RETURN POLICY?
we offer a 30-day money-back guarantee. however, returns are only accepted if the product is damaged upon delivery.
2. CAN I EXCHANGE MY PRODUCT?
exchanges are only available for defective or damaged products.
3. HOW DO I REQUEST A RETURN OR EXCHANGE?
visit our return & exchange support page to submit your request. you can also email us at contact@glica.store with your order number and clear photos of the damaged product.
4. DO I HAVE TO PAY FOR RETURN SHIPPING?
if your product is damaged upon delivery, we will cover return shipping costs.
5. HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
once we approve your return, refunds are processed within 3–5 business days.